Customer Development Representative – Samples & Prior Authorization
New
P
PrescriberPointHealthcare technology
Applicants must reside in the States. Location: 100% Remote w/ occasional in-person meetupsFull-TimeSenior
Salary$70 to $85k base + performance bonus
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Job Details
- Experience
- 5+ years of HCP-facing sales or account management experience in healthcare, pharmaceuticals, or specialty services.
- Required Skills
- HubSpotAccount ManagementCRM
Requirements
- 5+ years of HCP-facing sales or account management experience in healthcare, pharmaceuticals, or specialty services.
- Proven success in driving prescription growth and service utilization.
- Excellent communication, problem-solving, and organizational skills.
- High proficiency with CRMs and virtual engagement tools such as HubSpot and Zoom.
- Self-starter with a passion for improving the provider and patient experience.
- Experience with sample facilitation is a plus.
- Experience facilitating prior authorizations is a plus.
Responsibilities
- Engage, educate, and activate targeted HCPs with the Samples functionality.
- Guide providers through the sample request process and identify reorder opportunities proactively.
- Consult HCPs and office staff to improve access and adherence.
- Deliver high-touch service via phone, Zoom, and email using a strategic, consultative approach.
- Analyze utilization data to identify opportunities for follow-up, expanded service use, and retention.
- Partner with internal cross-functional teams to refine scripts, outreach cadences, and follow-up workflows.
- Document activities in the CRM, including call outcomes, follow-ups, and value attribution.
- Provide real-time product feedback to internal functions.
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