Senior Customer Success Director - Pharmaceutical Brands
New
P
PrescriberPointHealthtech
Must be performed within the United StatesFull-TimeSenior
Salary$150,000 – $180,000, depending on experience, location, and qualifications.
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- 10+ years of experience in customer success, account management, sales, or related fields.
- Substantial experience servicing pharmaceutical manufacturers.
- Account management or customer success experience with a SaaS provider.
- Proven track record of managing and expanding client accounts.
- Experience navigating executive stakeholders and multi-brand relationships.
- Bachelor's degree in Business, Marketing, Life Sciences, or related field.
- Ability to explain complex technological and data concepts to non-technical audiences.
- Strong skills in project management, strategic planning, and cross-functional leadership.
- Exceptional written and verbal communication skills.
Responsibilities
- Serve as primary point of contact for top-tier pharmaceutical brand clients.
- Develop and execute strategic customer success plans to drive retention and growth.
- Identify and close upsell and cross-sell opportunities across manufacturer accounts.
- Conduct regular account reviews and provide data-driven strategic recommendations.
- Create scalable playbooks, templates, and enablement tools for the customer success team.
- Mentor and coach less experienced customer success managers.
- Lead voice-of-customer strategy and integrate client feedback into internal roadmaps.
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