Senior Director, Customer Success
New
J
JobgetherDigital healthcare
USFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years of experience in Customer Success, Account Management, or related client-facing leadership roles.
- Required Skills
- Customer SuccessAccount ManagementCRM
Requirements
- 12+ years of experience in Customer Success, Account Management, or related client-facing leadership roles.
- 5+ years of experience leading teams, including developing managers and scaling Customer Success organizations.
- Proven track record of owning retention and net revenue retention (NRR) targets.
- Deep experience working with enterprise healthcare clients, including employers, health plans, and pharmacy benefit managers.
- Strong executive presence and ability to build trusted relationships with C-suite stakeholders.
- Analytical and process-oriented approach with experience using KPIs and operational insights.
- Demonstrated ability to build scalable processes, operating models, and systems in a high-growth environment.
- Ability to balance strategic planning with hands-on execution in an entrepreneurial organization.
- Proven experience developing client advocacy programs, including case studies, advisory councils, and reference partnerships.
Responsibilities
- Build, lead, mentor, and expand a high-performing Customer Success organization capable of supporting rapid enterprise growth.
- Establish scalable Customer Success processes, playbooks, operating standards, and performance metrics.
- Own client health, renewals, retention, and net revenue retention (NRR).
- Partner with Sales to identify and execute upsell, expansion, and cross-functional growth opportunities.
- Serve as executive sponsor for strategic accounts and build relationships with senior client stakeholders.
- Create programs that turn successful customers into reference partners, advocates, and champions.
- Implement systems, tools, and dashboards to track client health and business outcomes.
- Collaborate across Marketing, Product, Clinical, and Sales teams to deliver comprehensive customer value.
- Translate customer feedback into actionable insights to inform product roadmaps and business strategy.
View Full Description & ApplyYou'll be redirected to the employer's site
