Solutions Engineer II
New
W
WayviaECommerce, retail technology
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years of customer-facing technical experience
- Required Skills
- SQLHTMLCSSJavascriptRESTful APIsSaaS
Requirements
- 2–5 years of customer-facing technical experience (solutions engineering, sales engineering, or similar) in SaaS.
- Hands-on professional experience with website technologies including JavaScript, HTML, CSS, CDNs, and APIs.
- Proficiency in reading, debugging, and troubleshooting front-end code using browser developer tools.
- Experience supporting enterprise clients across both pre-sale and post-sale phases.
- Ability to explain technical concepts and systems clearly to non-technical audiences.
- Strong written, verbal, and presentation skills.
- Proactive and self-directed approach with the ability to prioritize competing requests.
- Strong critical thinking and problem-solving skills.
- Experience with tag management (e.g., Google Tag Manager) and tracking pixel implementation preferred.
- Knowledge of website analytics, digital marketing technologies, or SEO preferred.
- Experience with data analysis tools (Looker, Power BI, Tableau) or SQL preferred.
Responsibilities
- Serve as the technical subject matter expert for Account Executives, Customer Success Managers, and Account Managers across the full client lifecycle.
- Scope expansion opportunities, custom configurations, and technical projects for existing clients.
- Guide client development teams through deploying Wayvia solutions using JavaScript embeds, tags, pixels, and APIs.
- Lead requirement-gathering, discovery, and data-transfer discussions.
- Deliver tailored product demonstrations and technical architecture overviews to enterprise audiences.
- Relay client feedback to Product teams and maintain technical documentation.
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