Team Lead, Care Management
New
C
ChamberHealth Tech
You must be based in the United States, ET/CT TimezoneFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceQuality AssuranceHubSpotEHRHIPAACRM
Requirements
- 3+ years of experience supervising predominantly remote frontline teams in healthcare operations, care management, or care coordination.
- Direct experience managing outbound member/patient outreach teams, including contact rates and call quality management.
- Experience with timecard management, attendance tracking, and performance coaching for teams of 6+ workers.
- Proficiency with CRM and care management platforms (e.g., HubSpot, Salesforce, EHR systems).
- Strong written and verbal communication skills with the ability to deliver constructive feedback.
- Comprehensive knowledge of HIPAA regulations and handling of protected health information.
- Comfort operating in ambiguity and adapting to evolving programs in a fast-paced environment.
- Experience building or scaling teams in a startup or high-growth environment is strongly preferred.
- Experience managing frontline staff contracted through a staffing agency is preferred.
- Background as a Community Health Worker, Medical Assistant, or LPN in a supervisory role is preferred.
Responsibilities
- Facilitate daily team huddles to prioritize tasks, confirm assignments, and recognize wins.
- Monitor real-time task queues and ensure work distribution meets service level agreements.
- Serve as primary point of contact for staff workflow issues, questions, and coverage gaps.
- Conduct weekly 1:1 meetings to provide performance coaching, review call quality, and support development.
- Track individual attendance, punctuality, and schedule adherence for the team.
- Analyze operational performance, including KPIs and quality metrics, to report to the Associate Director.
- Identify operational bottlenecks and recommend solutions for workflow and documentation efficiency.
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