Clinical Operations Manager - Virtual Care Management (RN)
New
C
CareTalk HealthVirtual Care Management
Remote - United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years of people leadership experience
- Required Skills
- Microsoft ExcelEHRCRM
Requirements
- Active, unrestricted RN license.
- Direct patient care experience.
- Minimum 3 years of people leadership experience managing supervisors or team leads in a clinical or production operations setting.
- Experience in a virtual care practice or contact center (telehealth, care management, disease management, population health).
- Ability to manage concurrent workflows and different deadlines.
- Experience managing caseload/panel-based work and throughput standards.
- Experience managing real-time staffing and coverage.
- Data fluency in building and interpreting reports using Excel and dashboards.
- Proficiency with EHR, telehealth platforms, care management documentation tools, and CRMs.
- Understanding of HIPAA, patient privacy, and healthcare compliance.
- Availability for 24/7 operations, including rotating weekend and holiday coverage.
- Reliable high-speed internet (100 MBPS down/50 MBPS up) with direct ethernet connection.
Responsibilities
- Own daily execution of care navigation, ensuring patient cases are handled cradle to grave.
- Enforce prioritized workflow standards for clinical tasks and referrals.
- Set and manage production expectations, caseload capacity, and turnaround-time standards.
- Oversee 24/7 nursing coverage and triage protocols.
- Manage remote therapeutic monitoring (RTM) team operations and caseload models.
- Execute against staffing plans, including schedule adherence and same-day coverage decisions.
- Develop operational reporting to track performance and compliance.
- Lead, develop, and mentor a team of supervisors.
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