- Own product capabilities supporting referral management, eligibility, intake, enrollment, and other top-of-funnel customer experiences.
- Partner with intake, operations, providers, and health plan stakeholders to identify workflow challenges and opportunities for improvement.
- Conduct user interviews, analyze workflows, and review operational data to uncover pain points.
- Monitor performance metrics including referral, intake, and conversion to prioritize enhancements.
- Translate business needs into workflow journeys, product requirements, user stories, and acceptance criteria.
- Partner with Salesforce administrators and engineering teams to improve workflows and automation.
- Collaborate with engineering to deliver scalable, usable, and operationally effective solutions.
- Support product launches, documentation, and adoption strategies.
AgileData AnalysisProduct Management+2 more