Clinical Operations Manager - Virtual Primary Care
New
C
CareTalk HealthVirtual Primary Care
Remote - United States. This is a remote U.S.-based position. Employees must perform all work physically within the United States.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years of people leadership experience
- Required Skills
- Microsoft ExcelEHR
Requirements
- Healthcare background with direct experience in a clinical, medical practice, or patient-facing healthcare setting.
- Experience in a virtual care practice, telehealth, or a healthcare contact center environment.
- Minimum of 3 years of people leadership experience managing supervisors or team leads in a clinical or high-volume service setting.
- Proven ability to manage multiple concurrent workflows and handle real-time staffing decisions.
- Experience with staff retention and reducing attrition in a remote or high-volume environment.
- Proficiency with electronic health records (EHR), practice management systems, and telehealth platforms.
- Strong data skills including the ability to build and read operational reports in Excel.
- Understanding of HIPAA, patient privacy, and healthcare compliance in a remote setting.
- Availability to support extended hours, including weekend and holiday coverage on a rotating basis.
- Reliable internet connectivity and a secure, private home workspace.
- Must have a Windows or macOS computer meeting specific hardware requirements (16GB RAM, Intel i5/AMD equivalent or Apple Silicon).
Responsibilities
- Run daily practice operations from open to close, ensuring all scheduled patients are seen.
- Monitor appointment activity and resolve issues such as missed visits or technology outages in the moment.
- Execute and adjust staffing plans, including managing break times and reassigning staff to meet demand.
- Oversee patient access channels including inbound calls, outbound outreach, and text messaging.
- Maintain daily and weekly performance reporting and identify areas for operational improvement.
- Lead, develop, and hold accountable a team of supervisors.
- Ensure workflows meet clinical standards, HIPAA, and health plan requirements.
- Participate in interviewing, selection, and onboarding for the practice.
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