Business Travel Consultant
New
N
NavanTravel Industry
Remote (Portugal); Candidates must reside in Portugal for consideration, or willing to relocate., Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Hebrew - Mandatory fluency in both languages
- Experience
- 5+ years as a Travel Consultant; 3+ years with GDS (Sabre, Amadeus, or Galileo)
- Required Skills
- SalesforceCustomer serviceSlackZendesk
Requirements
- 5+ years as a Travel Consultant covering air, rail, and hotel bookings
- 3+ years with GDS (Sabre, Amadeus, or Galileo)
- Fluency in English and Hebrew (Mandatory)
- Background in contact center or customer-facing roles
- Proficiency in Gmail, Zendesk, Slack, and Salesforce
- Ability to multitask, resolve urgent matters quickly, and work independently
- Empathetic, professional, and excellent verbal and written communication skills
- Must reside in Portugal for consideration, or willing to relocate
Responsibilities
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
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