Business Travel Consultant
New
N
NavanTravel
Remote (Portugal), Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Spanish
- Experience
- 5+ years as a Travel Consultant; 3+ years with GDS
- Required Skills
- SalesforceSlackZendeskCustomer support
Requirements
- 5+ years as a Travel Consultant covering air, rail, and hotel bookings
- 3+ years with GDS (Sabre, Amadeus, or Galileo)
- Fluency in English and Spanish
- Background in contact center or customer-facing roles
- Proficiency with tools like Gmail, Zendesk, Slack, and Salesforce
- Availability for flexible rotating shifts (Monday to Sunday, 7 AM to 11 PM)
- Ability to multitask and resolve urgent matters quickly
- Strong empathetic, professional, verbal, and written communication skills
Responsibilities
- Provide top-tier travel support via chat, calls, and emails
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly to inquiries while meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
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