Senior Business Travel Consultant
P
PerkTravel Technology
Germany, Portugal, Ireland, UK, Poland, Belgium, NetherlandsContractSenior
Salary not disclosed
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Job Details
- Languages
- German
- Required Skills
- Customer service
Requirements
- Proven experience delivering high-touch, premium customer service such as executive travel, hospitality, aviation, or luxury brands.
- Strong understanding of contact centre performance metrics including productivity, efficiency, and CSAT.
- Proficiency with GDS platforms such as Amadeus, Sabre, or Galileo.
- Exceptional communication skills with a polished, confident, and discreet style.
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
- Strong organisational skills and attention to detail.
- Fluency in German.
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals is preferred.
- Familiarity with out-of-hours, follow-the-sun, or on-call travel support models is a plus.
Responsibilities
- Provide end-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
- Deliver expert recommendations aligned to traveller preferences, company policy, and duty of care.
- Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
- Manage multiple communication channels including phone, chat, and email in a fast-paced environment.
- Balance premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
- Build and maintain long-term relationships with Executive travellers.
- Collaborate with peers to maintain a high-performance, elite service culture.
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