Senior Business Travel Consultant
P
PerkTravel Technology
Location: Birmingham, Secondary Locations: London, Edinburgh, Ireland, 8am-8pm Monday-Friday with rotational weekend shifts.ContractSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
- Proficiency with GDS platforms (e.g., Amadeus, Sabre, Galileo).
- Strong understanding of contact centre performance metrics such as productivity, efficiency, and CSAT.
- Exceptional verbal and written communication skills with a polished, confident, and discreet style.
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
- Strong organizational skills and attention to detail.
- Fluency in English.
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals (desirable).
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models (desirable).
Responsibilities
- Manage end-to-end corporate travel for executives and VIPs including flights, hotels, and ground transport.
- Provide proactive expert recommendations aligned with duty of care and company policies.
- Resolve urgent, high-impact travel disruptions with speed and empathy.
- Manage multi-channel support including phone, chat, and email in a fast-paced environment.
- Monitor and maintain operational KPIs like productivity, handle time, and service level agreements (SLAs).
- Build and maintain long-term relationships with discerning executive travellers.
- Collaborate with peers to foster an elite, high-performance service culture.
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