Technical Account Manager (TAM)
S
SafeBreachCybersecurity
North America (Eastern Time Zone), Eastern Time ZoneFull-TimeMiddle
Salary$130,000 - $150,000/yr
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSGCPAzure
Requirements
- 5+ years of experience in customer-facing roles (Technical Account Manager, Support Engineer Tier 2/3, or Professional Services) within cybersecurity or SaaS companies.
- Strong experience with the MITRE ATT&CK framework and detection engineering principles.
- Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools.
- Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux).
- Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, CTEM, and AEV.
- Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success.
- Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations.
- Clear, confident communicator capable of engaging both technical teams and executive stakeholders.
- Willingness and ability to travel up to 15%.
Responsibilities
- Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup.
- Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers.
- Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication.
- Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies.
- Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues.
- Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience.
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