Technical Account Manager
New
S
SWK TechnologiesManaged IT Services
United StatesFull-TimeMiddle
Salary70,000-80,000 USD/year with opportunities for commissions
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Job Details
- Experience
- 3+ years
- Required Skills
- AzureCustomer SuccessCRM
Requirements
- 3+ years of experience in a Technical Account Manager, Customer Success, or similar client-facing technical role within a managed IT services provider (MSP) environment
- Experience managing a portfolio of accounts and prioritizing competing demands
- Familiarity with CRM and customer success tools
- Experience with Microsoft 365 and Azure
- Comfortable discussing technical concepts with both technical and non-technical stakeholders
- Experience with Halo PSA is a plus
- Familiarity with PandaDoc is a plus
Responsibilities
- Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices
- Conduct regular check-ins and business reviews to monitor account health and drive optimization
- Partner with Support Services to troubleshoot and resolve technical issues, escalating as needed
- Identify upsell/cross-sell opportunities and support contract renewals in partnership with Sales
- Act as the voice of the customer
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