Technical Account Manager (TAM)
New
C
CometMachine Learning
Fully remote in North America, Some flexibility with work hours is required.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSPythonGCPMachine LearningPyTorchTensorflowLLMMLOps
Requirements
- 3+ years of experience in a customer-facing AI/ML role (TAM, CSM, Solutions Engineering, or similar).
- Hands-on experience with LLM and agentic AI development processes.
- Demonstrable knowledge of Python and ML frameworks (e.g., Keras, PyTorch, TensorFlow, XGBoost, Hugging Face).
- Familiarity with agent frameworks and tools (e.g., LangGraph, OpenAI, Bedrock, agent orchestration frameworks).
- Basic experience working with major cloud providers (AWS, Azure, GCP).
- Strong understanding of the current ML, MLOps, and agentic AI landscape.
- Ability to travel a couple of times per quarter.
- Bachelor's degree in Computer Science or a related engineering field, or equivalent practical experience.
- Exceptional problem-solving skills and attention to detail.
- Proven ability to manage competing priorities in a fast-paced environment.
Responsibilities
- Manage a portfolio of global accounts as the primary post-sale point of contact.
- Lead customer onboarding, enablement, and technical working sessions.
- Troubleshoot Python SDK integrations and solve technical end-user issues.
- Understand customer use cases to ensure Comet platform alignment with business outcomes.
- Collaborate with internal Sales, Product, and Engineering teams to drive adoption, renewal, and product roadmap development.
- Use customer health analytics to identify expansion opportunities and churn risks.
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