Technical Account Manager (TAM)
New
C
CometMachine Learning
Fully remote in North America, Some flexibility with work hours is required.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- PythonKerasMachine LearningPyTorchTensorflowLLMMLOps
Requirements
- 3+ years of experience in the AI/ML domain in a customer-facing role (TAM, CSM, Solutions Engineering, or similar).
- Hands-on experience with LLM and agentic AI development processes.
- Deep and demonstrable knowledge of Python and machine learning frameworks (e.g., Keras, PyTorch, TensorFlow, XGBoost, Hugging Face).
- Familiarity with common LLM models, agent frameworks, and tools (e.g., OpenAI, LangGraph, Bedrock).
- Strong understanding of the current ML, MLOps, and agentic AI landscape.
- Basic experience working with major cloud providers (AWS, Azure, GCP).
- Bachelor's degree in Computer Science or a related engineering field, or equivalent practical experience.
- Proven ability to manage competing priorities across a portfolio of accounts.
- Strong communication, presentation, and active listening skills.
- Ability to travel a couple of times per quarter.
Responsibilities
- Own a portfolio of global accounts as their primary point of contact post-sale.
- Lead new customer onboarding and enablement to ensure successful platform adoption.
- Provide technical guidance on ML workflows, including LLM fine-tuning, RAG evaluation, and agentic AI development.
- Troubleshoot technical issues, including Python SDK integration and custom visualizations.
- Leverage customer health data to identify expansion opportunities and mitigate churn risk.
- Partner with Product and Engineering teams to provide customer-driven product feedback.
- Support the renewal process by ensuring customers realize ongoing platform value.
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