Staff Professional Services Operations Manager
New
G
GitLabDevSecOps
Remote, Canada; Remote, United StatesFull-TimeStaff
Salary139,200 - 235,200 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Data AnalysisStakeholder management
Requirements
- 10+ years’ experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.
- Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements.
- Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue.
- Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations.
- Experience leading process and systems improvements across evolving organizations.
- Strong analytical, business judgment, communication, and stakeholder management skills.
- A pragmatic, hands-on approach to solving ambiguous operational problems.
- Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform.
- Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities.
- Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance.
Responsibilities
- Mature the PS operating cadence, including forecasting & planning alignment, business reviews, performance reporting, and executive readouts.
- Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning.
- Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition.
- Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling.
- Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams.
- Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning.
- Partner cross functionally to deliver improvements in service catalog, pricing and packaging, SKU governance, and partner or channel delivery models.
- Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution.
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