Manager, Professional Services
New
J
JobgetherProfessional Services
Based in the United StatesFull-TimeManager
Salary$120,000–$160,000 USD
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Job Details
- Languages
- English
- Required Skills
- Project ManagementStakeholder management
Requirements
- Proven experience managing teams within Professional Services, Consulting, Implementation, or a similar customer-facing services environment.
- Strong business acumen with hands-on experience managing revenue, margin, utilization, predictability, and other operational KPIs.
- Demonstrated experience with capacity planning, staffing, resource allocation, and workload forecasting.
- Experience working directly with external customers in Professional Services, Consulting, Implementation, Customer Success with billable components, or related environments.
- Proven ability to operate in ambiguous environments, establish structure, and develop scalable processes from the ground up.
- Strong people leadership skills, with the ability to support team development, wellbeing, accountability, and performance.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple countries and time zones.
- Professional fluency in English is required for regular communication with international customers and colleagues and for reviewing technical documentation.
- Experience with enterprise software implementations, preferably ERP, is an advantage.
- Familiarity with manufacturing processes is a plus.
- Experience in the wood industry or furniture production is considered an asset.
Responsibilities
- Lead and develop a team of Consultants and Project Managers, promoting strong people management, emotional intelligence, employee wellbeing, and performance in a high-demand environment.
- Own and drive key Professional Services performance indicators, including revenue, margin, utilization, predictability, and related operational KPIs.
- Oversee customer outcomes and ensure teams consistently deliver high-quality implementations, enhancements, and services for external customers.
- Lead capacity planning, resource allocation, staffing forecasts, and workload balancing across implementation and project management functions.
- Identify opportunities to improve operational efficiency and establish standardized processes that reduce variability and increase repeatability.
- Create career paths, support individual development plans, clarify expectations, and help team members identify opportunities for professional growth.
- Maintain regular communication with regional and global stakeholders, providing clear updates, escalating risks early, and ensuring alignment across teams.
- Support sales activities when needed by advising on professional services offerings, participating in scoping discussions, and recommending appropriate solution configurations.
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