Director, Client Success - Revenue Cycle
New
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EnableCompHealthcare Revenue Cycle
United States - Remote; Franklin, TNFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- Data AnalysisSalesforceMicrosoft OfficeAccount Management
Requirements
- Bachelor’s Degree in Business, Sales/Marketing or a related field of study.
- 7-10 years of demonstrated experience in account management within the healthcare technology industry.
- Specific experience engaging hospital revenue cycle management.
- Experience with CRM software (e.g., Salesforce.com).
- Strong proficiency in MS Office (Word, Excel, and Outlook).
- Effective professional presentation skills for communicating analytics and ROI.
- Strong analysis and problem-solving skills.
- Ability to work independently as a self-starter and collaboratively with cross-functional teams.
- Capacity to manage conflicting priorities and adapt in a fast-paced environment.
- Ability to travel up to 30%.
Responsibilities
- Participate in the entire client lifecycle including sales, implementation, project go-lives, and business reviews.
- Oversee client success activities and coordinate with internal leadership to ensure high-quality service.
- Manage KPI metrics, including customer surveys and client retention goals.
- Review and track client performance goals, highlighting ROI and value proposition.
- Generate and deliver monthly and quarterly reporting packages to clients.
- Collaborate with internal IT and product teams on file corrections, updates, and automation.
- Develop agendas, presentation materials, and meeting summaries for client sessions.
- Support implementation teams with process roll-outs and post-implementation deliverables.
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