Client Success Manager
New
B
BlackCloakCybersecurity
United StatesFull-TimeMiddle
Salary55,000 - 70,000 USD per year
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Job Details
- Experience
- 2-3+ years
- Required Skills
- CybersecurityCustomer serviceStakeholder managementCustomer SuccessAccount Management
Requirements
- 2-3+ years of experience in a Customer Success or IT help desk role.
- Ability to display highly developed customer service soft skills including empathy and relationship building.
- Comfortable leading live virtual sessions and walking clients through processes.
- Ability to work under pressure and prioritize responsibilities.
- Ability to work in a remote environment with a high degree of autonomy.
- Attention to detail and accuracy.
- Exceptional verbal and written communication skills.
- Willingness to travel in limited circumstances.
- Experience working with executive-level clients is a plus.
- Background in cybersecurity, privacy, identity theft, fraud, or risk and compliance is a plus.
- CompTIA Security+ or similar certification is a plus.
Responsibilities
- Participate in client onboarding sessions.
- Conduct periodic outreach to existing clients to ensure platform utilization.
- Partner with the Technical Success team to respond to customer inquiries.
- Run client enablement and support sessions.
- Serve as a dedicated case manager for identity theft incidents and coordinate remediation.
- Support Account teams with client reports and Quarterly Business Reviews.
- Participate in on-call shifts for client support, including nights and weekends.
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