Strategic Client Success Manager
New
J
JobgetherSaaS Enterprise Software
Fully remote position within the United States.Full-TimeMiddle
SalaryBase salary of $70,000–$80,000 USD. Bonus opportunity equal to 25% of base salary at target, for an overall on-target earnings structure.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSAccount ManagementClient relationship management
Requirements
- 5+ years of experience in customer success management or a closely related client-facing role.
- 5+ years of experience working with SaaS or enterprise software solutions.
- Demonstrated success driving client retention, product adoption, customer satisfaction, and advocacy.
- Experience coaching, advising, and supporting high-profile or strategically important clients throughout their lifecycle.
- Excellent organizational and project management skills, with the ability to manage multiple priorities and keep clients aligned around execution.
- Strong communication and active listening skills, combined with the ability to understand complex client needs and translate them into practical solutions.
- Strong technical aptitude and comfort working with technology-enabled products and services.
- Ability to build rapport across multiple stakeholders and develop trusted, long-term client relationships.
- Undergraduate degree is highly preferred.
- Experience with Salesforce is preferred.
- Familiarity with the real estate industry or profession is a plus but is not required.
Responsibilities
- Serve as a trusted advisor to a portfolio of key customers by understanding their objectives, pain points, business priorities, and desired outcomes, then providing relevant guidance and solutions.
- Manage the client lifecycle from onboarding and adoption through growth, retention, and continued subscription, ensuring both customer and business objectives are achieved.
- Translate strategic client needs into clear tactical actions, including regular check-in calls, account reviews, planning sessions, and follow-up activities.
- Develop strong relationships across client organizations to understand their full business model, uncover challenges, and connect those needs with appropriate solutions.
- Drive product adoption and usage through proactive engagement, client education, strategic touchpoints, and effective account planning.
- Coordinate cross-functional involvement across executive leadership, account growth, marketing, product development, and other teams to address client needs and achieve performance objectives.
- Identify opportunities to expand customer value and generate incremental business through client advocacy, successful outcomes, and referenceable initiatives.
- Proactively identify potential risks to retention or adoption and work with clients and internal stakeholders to develop appropriate solutions.
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