Client Success Manager - Business & Government
New
J
JobgetherEducation Technology
Remote position based in the United States.Full-TimeMiddle
Salary79,000 - 98,000 USD per year
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Job Details
- Languages
- English
- Experience
- At least 5 years of relevant experience in Sales, Customer Experience, Customer Success, Account Management, and/or Education Technology within B2B and/or Government environments; at least 1 year of experience working with the relevant LMS platform.
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Bachelor’s degree or equivalent professional experience.
- At least 5 years of experience in Sales, Customer Experience, Customer Success, Account Management, or Education Technology within B2B or Government environments.
- At least 1 year of experience working with the relevant LMS platform or directly supporting its customers.
- Demonstrated experience managing accounts and building relationships across multiple organizational levels.
- Experience managing large-scale technology transitions, including project planning and stakeholder alignment.
- Strong project management, organization, and analytical skills.
- Proficiency with CRM and/or customer success software.
- Experience collaborating with sales organizations in a matrix environment.
- Fluency in written and spoken English.
Responsibilities
- Develop strong, long-term customer relationships focused on achieving business objectives and maximizing technology value.
- Create and execute tailored account engagement plans to support modernization initiatives and adoption.
- Conduct regular business reviews to evaluate progress against shared objectives and identify improvement opportunities.
- Monitor and act on customer sentiment data, including survey feedback and NPS responses.
- Coordinate internally with subject matter experts to resolve customer issues and drive advocacy.
- Partner with Marketing to organize and deliver customer webinars and onsite events.
- Travel approximately 25–50% as needed for onsite customer engagements and events.
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