Director, Client Success - Revenue Cycle
New
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EnableCompHealthcare Revenue Cycle
REMOTEFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- SalesforceMicrosoft OfficeAccount ManagementData analytics
Requirements
- Bachelor’s Degree in Business, Sales, Marketing, or a related field.
- 7-10 years of demonstrated experience in account management within the healthcare technology industry.
- Direct experience engaging with hospital revenue cycle management.
- Proficiency in CRM software, specifically Salesforce.com.
- Strong computer skills in MS Office, including Word, Excel, and Outlook.
- Experience with claims billing and IT/EDI systems preferred.
- Ability to travel up to 30% of the time.
- Effective presentation skills for communicating analytics and ROI to stakeholders.
- Strong problem-solving skills and the ability to manage conflicting priorities.
- Ability to work independently and as part of a collaborative, fast-paced team.
Responsibilities
- Manage the entire client lifecycle including sales support, implementation, project go-lives, and business reviews.
- Oversee client success activities, tracking KPI metrics such as customer satisfaction and retention goals.
- Generate and deliver monthly and quarterly performance reporting packages highlighting ROI and value propositions.
- Collaborate with internal IT and Product teams to resolve file, update, and automation issues.
- Facilitate regular client meetings, developing agendas and materials to review status and progress.
- Identify and pursue cross-sell opportunities to expand market share within assigned accounts.
- Participate in internal client account review meetings concerning sales forecasts and at-risk status.
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