Client Success Director
J
JobgetherHealthcare
Based in United StatesFull-TimeDirector
Salary$160,000–$180,000 per year, plus bonus
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Job Details
- Experience
- 10+ years of experience
- Required Skills
- People ManagementSalesforceAccount ManagementCRM
Requirements
- 10+ years of experience in healthcare services, consulting, clinical services, client success, or a closely related client-facing environment.
- Proven team management experience, including coaching, performance management, and talent development.
- Demonstrated success stabilizing at-risk client relationships and improving client satisfaction.
- Familiarity with healthcare payer lines of business (Medicare Advantage, Managed Medicaid, Commercial) and health plan/health system contracting.
- Experience partnering with commercial, sales, or account management teams on renewal and expansion strategies.
- Strong executive communication and presentation skills to build credibility with senior stakeholders.
- Ability to balance strategic process design with hands-on account intervention.
- Strong analytical and operational mindset focused on scalability.
- Proficiency with Salesforce or an equivalent CRM platform.
- Bachelor’s degree in business, public health, nutrition, healthcare administration, or related field preferred.
Responsibilities
- Lead, coach, and develop a team of Client Success Managers, including performance management, career development, hiring, and day-to-day support.
- Establish clear operating rhythms for monitoring account health, prioritizing issues, communicating risks, and maintaining client accountability.
- Own client satisfaction and health throughout the full lifecycle, from implementation and onboarding through education, reporting, and renewal execution.
- Serve as the ultimate internal escalation point for complex and executive-level client concerns, coordinating cross-functional stakeholders.
- Personally lead resolution of high-impact client challenges, ensuring issues are addressed through to completion.
- Partner with commercial and account management leadership to incorporate client health insights into renewal and expansion strategies.
- Develop accurate, consistent, and timely client-facing utilization and performance reporting in coordination with Data & Analytics teams.
- Own and continuously improve Client Success playbooks, health-scoring methodology, escalation frameworks, and processes.
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