Client Success Director
F
FoodsmartHealthcare
Remote-First Company; Flexible & remote locationFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years in healthcare services, consulting, or clinical services
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- 10+ years in healthcare services, consulting, or clinical services in a client-facing or client success role.
- Experience managing a team.
- Track record of stabilizing at-risk client relationships and driving satisfaction outcomes.
- Familiarity with health plan lines of business (Medicare Advantage, Managed Medicaid, Commercial).
- Understanding of how health plan/health system contracting works.
- Experience partnering with a commercial or account management function on renewal and expansion strategy.
- Excellent communication skills and comfort presenting to senior internal and external stakeholders.
- Proficiency with CRM platforms (Salesforce or equivalent).
- Bachelor's degree in business, public health, nutrition, healthcare administration, or related field (preferred).
- Experience with food-as-medicine, nutrition benefits, SDOH, or telehealth (preferred).
- Experience building or scaling a client success function (preferred).
Responsibilities
- Manage, coach, and grow a team of Client Success Managers.
- Own client satisfaction and health outcomes across the full lifecycle.
- Act as the ultimate internal escalation point for critical, executive-level client issues.
- Partner with Account Executive leadership on renewal and expansion strategy.
- Coordinate with Product, Clinical, Operations, and Support teams to resolve systemic account issues.
- Create and maintain client-facing utilization and performance reporting.
- Own and evolve Client Success playbooks, health-scoring methodology, and escalation frameworks.
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