Foodsmart

Foodsmart provides a digital nutrition platform that uses personalized dietary recommendations to improve health outcomes.

101-250 employees

Nutrition

Private Company

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Nutrition Food and Beverage Fitness Wellness Social Assistance

Open Positions31

Candidates must reside in and work within the US.Full-TimeHealthcarePosted

Member Support Representative Lead

Lead a team of Member Support Representatives through regular coaching, feedback, performance reviews, onboarding, and ongoing training.
Set expectations and hold team members accountable to 30/60/90-day milestones and ongoing performance targets.
Monitor individual and team performance against call volume, ticket resolution, and quality metrics.
Identify performance trends and coaching opportunities, and complete quality reviews with timely feedback.
Ensure scheduling, staffing coverage, and service-level expectations are met.
Serve as the first escalation point for member issues beyond representative-level resolution, routing sensitive cases as needed.
Partner with CDE, Food Ops, Clinical Ops, and Referrals to resolve member and operational issues.
Manage daily workflows across live call coverage and ticket queues.
Identify process gaps and recommend improvements to reduce escalations and missed-call volume.
Maintain documentation of team performance, coaching notes, and process changes.

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Overview

Foodsmart is a digital nutrition platform founded in 2010 that provides personalized dietary recommendations to improve health outcomes. The company operates as a "Foodcare" platform, combining clinical nutrition care, behavior change tools, and food benefits. It serves over 3 million members, including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers. Foodsmart's services include telehealth nutrition coaching by Registered Dietitians, an online marketplace for budget-conscious recipes, grocery price comparisons, and food delivery through retail partnerships. The company also assists members with SNAP enrollment and management, and offers a 12-Week Money Saving Program and an Employer Nutrition Benefits Program. Foodsmart partners with national and regional retailers, many of whom accept SNAP/EBT.

Culture

Foodsmart operates with core values that include "Customer First," "Make It Happen," and "One Team." The company also states values such as "Measured," "Impactful," "Collaborative," "Hungry," and "Joyful." Job postings indicate that working at Foodsmart involves being part of a team driven by a shared purpose.

Technology and Engineering

Foodsmart utilizes a proprietary platform for patient connection, outcome tracking, and guiding long-term success. The technologies used include IPv6, Cloudflare CDN, Common Crawl, Facebook Sharer, Hubspot Hosted, Fotolia, HTML5, Twilio, Amazon Route 53, and Amazon EC2. For data and analytics roles, expertise in causal inference, healthcare claims data (medical and pharmacy Rx), SQL, R, or Python is sought. Familiarity with AI-native tooling such as Claude Code is also mentioned.

Why Work Here

Foodsmart offers remote work options in the US for various positions, including Registered Dietitians. For contract Registered Dietitians, the company handles scheduling, administration, and billing. The roles emphasize a mission to make nutritious food accessible, and offer flexibility in scheduling. Full-time employees are eligible for various benefits.

Benefits and Perks

For contract Registered Dietitians, benefits include paid onboarding ($600-$850), booked schedules, flexibility, and monthly CPEU webinars for ongoing education. Reimbursement for obtaining state licenses in high-demand states is also provided. For full-time employees, reported benefits include 401(K), life insurance, disability insurance, company equity, performance bonuses, dental insurance, vision insurance, Health Savings Account (HSA), parental leave, wellness initiatives, company-sponsored outings, gym membership, PTO, paid holidays, bereavement leave, and paid volunteer time.

Tech Stack

serverwidgets

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