Director, Client Partner
New
N
NymbusFintech / Banking
Remote - United StatesFull-TimeDirector
SalaryBase salary range: $135,000 to $150,000 annually
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Job Details
- Experience
- 8–12 years
- Required Skills
- SalesforceSaaSAccount Management
Requirements
- 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles.
- Deep expertise in SaaS or financial-services technology.
- Financial-institution industry fluency.
- Demonstrated ownership of Net Revenue Retention (NRR) at the book level.
- Proven track record of end-to-end leadership of negotiated renewals, including commercial terms.
- Experience running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars.
- Ability to step into client relationships mid-cycle and build trust quickly.
- Proficiency with Salesforce and a CS/account-health platform.
- Strong commercial instinct.
- Experience operating in a segmented, tiered account-coverage model is preferred.
Responsibilities
- Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue.
- Manage Tier 1 (Growth/Earn) accounts end to end, including renewal decision memos and expansion motions.
- Carry Tier 3 (Launch) accounts through implementation and graduate them to steady state.
- Run independent business reviews (e.g., quarterly QBRs) and build relationships at the Director and VP level.
- Develop and maintain account plans with success metrics and 90-day health targets.
- Serve as internal escalation sponsor for satisfaction risks and author resolution plans.
- Identify and advance expansion opportunities and secure signed terms ahead of notice deadlines.
- Author churn postmortems for any account loss or material contraction.
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