Senior Payment Specialist
New
E
EntrataProperty Management Technology
For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.Full-TimeSenior
Salary23.13 - 36.92 USD per hour
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Job Details
- Experience
- 4–6 years of related experience in banking, payment processing, or accounting.
- Required Skills
- SQLData AnalysisAccounting
Requirements
- 4–6 years of related experience in banking, payment processing, or accounting.
- Deep knowledge of banking operations, payment processing workflows, and accounting principles.
- Proven track record with credit card chargebacks, ACH, Check 21, and international payments.
- Advanced proficiency with spreadsheets, reporting, and data analysis tools.
- High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or related field preferred.
- Experience working with SQL or other query/reporting tools preferred.
- Strong problem-solving and decision-making skills with the ability to anticipate risks.
- Demonstrated leadership qualities, including mentoring and training team members.
- Ability to prioritize tasks effectively and manage workload in a fast-paced environment.
Responsibilities
- Perform complex account reconciliations and lead the resolution of high-priority discrepancies.
- Handle escalated chargeback disputes, reversals, and adjustment requests with minimal supervision.
- Provide expertise in ACH and Check 21 return processes, ensuring compliance with regulatory requirements.
- Identify trends in failed payments and settlement distributions; recommend and implement solutions to reduce reoccurrence.
- Collaborate with clients, banking partners, and internal stakeholders to resolve critical or sensitive issues.
- Contribute to process improvement initiatives, leveraging expertise to enhance accuracy, efficiency, and compliance.
- Serve as a mentor and resource to less experienced team members, providing guidance and training as needed.
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