Senior Technical Support Specialist
New
V
VersapayFinancial Technology
United States (Remote)Full-TimeSenior
Salary75,000 - 85,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft DynamicsSalesforceJiraAccountingNetSuiteZendeskTechnical support
Requirements
- 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
- Experience with one or more ERP platforms including NetSuite, Sage Intacct, Microsoft Dynamics 365, Acumatica, or SAP Business One.
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
- Strong understanding of accounting principles and core ERP business processes including Order-to-Cash, Procure-to-Pay, and General Ledger.
- Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions.
- Experience supporting ERP customers in a technical support or customer care environment.
- Proficiency in using customer support platforms like Salesforce, Zendesk, Intercom, or Jira.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent written and verbal communication skills.
- ERP certifications are highly desirable.
Responsibilities
- Provide advanced functional and technical support for customers using ERP integrations.
- Troubleshoot complex issues related to integration, payment processing, and accounting.
- Partner with Product, Engineering, Customer Success, and Implementation teams to resolve issues.
- Ensure timely resolution of customer cases according to SLA requirements.
- Contribute to the development of knowledge base articles and process improvements.
- Manage and prioritize multiple support cases in a fast-paced environment.
View Full Description & ApplyYou'll be redirected to the employer's site
