Senior Enrollments Specialist, Payments
New
C
CorcentricFinancial Services
This work-from-home position is available to candidates within a commutable distance of Des Moines or Cedar Rapids, Iowa, or Omaha, Nebraska, as occasional in-person training and team-building events may be required.Full-TimeSenior
Salary$23-$24/hour, plus eligibility for our annual discretionary bonus program.
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelComplianceCRMCustomer support
Requirements
- High school diploma or equivalent.
- Relevant experience in supplier enrollment, payment operations, financial services, customer support, fraud operations, or compliance support.
- Experience resolving complex issues and managing multiple priorities with limited supervision.
- Strong verbal, written, and interpersonal communication skills.
- Proficiency in Microsoft Excel (imports, filters, lookup formulas, tables, and PivotTables).
- Experience reviewing, cleaning, and interpreting transaction-level or operational data.
- Experience with CRM, payment, case-management, or web-based business applications.
- Ability to apply sound judgment and handle confidential information appropriately.
- Strong accountability, organization, collaboration, and commitment to continuous learning.
Responsibilities
- Proactively call suppliers and businesses to support profile activation within the Corcentric payment network.
- Manage complex supplier enrollments from research and information gathering through payment-method setup and system documentation.
- Diagnose vendor issues and escalations, identify root causes, and coordinate resolution with internal departments.
- Import, clean, filter, and analyze enrollment and transaction data using Excel.
- Perform AML and ACH transaction-monitoring reviews based on established risk indicators.
- Research and document unusual or potentially fraudulent activity and escalate concerns.
- Assist with team training, mentoring, process documentation, and defined team projects.
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