Senior Partner Success Manager
New
J
JobgetherEducation Workforce Development
Based in United States, ET or CTFull-TimeSenior
Salary$110,000–$145,000 annual salary
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Analytical SkillsChange ManagementCustomer SuccessAccount ManagementCross-functional collaboration
Requirements
- Experience in account management, customer success, management consulting, or another client- or customer-facing role.
- Strong problem-solving and analytical capabilities, with the ability to identify partner challenges and risks and develop effective solutions.
- Excellent relationship-building and communication skills, with the ability to establish trust and alignment across diverse audiences.
- Strategic thinking combined with strong execution skills, balancing long-term partner objectives with immediate business and customer needs.
- Ability to communicate complex ideas clearly and confidently through conversations, presentations, storytelling, and other engagement formats.
- Collaborative mindset and experience working across multiple departments to develop cohesive strategies and execute cross-functional initiatives.
- Adaptability and resilience in a fast-paced, evolving, high-growth environment.
- Availability to work remotely within the ET or CT time zones and willingness to travel as required.
- Familiarity with education benefits, workforce development, or upskilling programs (preferred).
- Experience working with Human Resources and/or Talent Acquisition stakeholders (preferred).
- Knowledge of the healthcare industry (preferred).
Responsibilities
- Own and develop a portfolio of employer partners, serving as a strategic advisor and advocate while building trusted, long-term relationships.
- Deliver engaging partner interactions using storytelling, visuals, and measurable impact examples to communicate the value and creativity of the solutions being delivered.
- Lead strategic conversations around partners’ multi-year goals, hiring strategies, workforce needs, and industry developments to identify opportunities for growth and expansion.
- Maintain a strong understanding of product capabilities, creative work, talent fulfillment roadmaps, and performance metrics to provide credible guidance.
- Partner with Sales and Implementation teams to facilitate onboarding and ensure clarity, consistency, and alignment from pre-sale through ongoing partnership management.
- Guide partners through scoping and technical problem-solving, translating requirements into actionable solutions and supporting training, change management, and adoption.
- Monitor partner performance metrics and feedback to identify risks, opportunities, and areas for optimization.
- Conduct high-impact business reviews and regular partner touchpoints to strengthen satisfaction, demonstrate value, and support long-term growth.
- Collaborate across internal teams to present materials, insights, and solutions with the appropriate context and ensure partners understand the full value of the work.
- Serve as a subject matter expert, providing training, recommendations, and insights that help partners maximize the value of the services provided.
View Full Description & ApplyYou'll be redirected to the employer's site
