Technical Lead-Power Apps and Power Automate
New
G
Gigmo Solutions Private LimitedTechnical Support
Gurugram, Haryana, India, Rotational ShiftsFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ yrs in Power Automate and Power Apps; 2+ years experience in a Team Lead role
- Required Skills
- Team managementTroubleshooting
Requirements
- 5+ years experience in Power Automate and Power Apps (Support Role).
- 2+ years experience in a Team Lead role with proven team-handling experience.
- Hands-on experience building and supporting Power Apps (canvas and model-driven) and Power Automate flows.
- Working knowledge of Dataverse, connectors, environments, and Power Platform security concepts.
- Ability to troubleshoot from error messages, run history, and logs.
- Strong written English communication skills.
- Strong leadership and team management skills.
- Reliable high-speed internet and a quiet place to work.
- Willingness to work in rotational shifts.
- Microsoft certification (PL-100, PL-200, PL-400, or PL-600) is preferred.
- Experience in customer-facing support or service desk environment with SLAs is preferred.
Responsibilities
- Lead and manage the technical team handling Power Apps and Power Automate cases.
- Provide technical guidance and support to team members on complex issues and escalations.
- Review technical resolutions and ensure quality, accuracy and adherence to support standards.
- Mentor and guide team members to improve troubleshooting and technical capabilities.
- Take ownership of complex technical issues and provide appropriate solutions or escalations.
- Coordinate with relevant stakeholders to ensure timely resolution of critical issues.
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