Technical Account Manager
New
T
TeamifiedSaaS
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementStakeholder managementSaaSTroubleshooting
Requirements
- 5+ years of experience in a technical account management, solutions engineering, implementation, or customer-facing technical role within a SaaS environment
- Proven track record managing enterprise-level customer relationships with a focus on retention and revenue expansion
- Strong technical aptitude with experience in platform configuration, APIs integrations, data flows, and troubleshooting complex software issues
- Experience conducting technical audits, health checks, and solution design for customers with varying levels of technical maturity
- Demonstrated ability to translate complex technical concepts into clear business value for non-technical stakeholders
- Excellent stakeholder management skills, including experience engaging with C-level and senior executives
- Experience in a startup or scale-up environment with the ability to thrive in a fast-paced landscape
- Strong project management skills with the ability to manage competing priorities across multiple accounts simultaneously
- Exceptional written and verbal communication skills with meticulous attention to detail
- Critical thinking and problem-solving mindset with a proactive, solutions-oriented approach
Responsibilities
- Serve as the primary technical point of contact for a portfolio of strategic accounts, owning the technical relationship from post-sale through renewal and beyond
- Conduct technical health checks, platform audits, and configuration reviews to proactively identify issues and optimisation opportunities
- Develop and execute tailored technical success plans aligned to each customer’s business goals and platform maturity
- Diagnose complex technical challenges and create actionable solutions, including custom configurations, workflow redesigns, and integration recommendations
- Manage technical escalations end-to-end, liaising with Engineering and Product teams to drive resolution
- Monitor support request trends across assigned accounts to drive broader improvements
- Identify and progress expansion opportunities including upsell, cross-sell, and professional services
- Build strong relationships with key customer stakeholders and executive sponsors through regular reviews
- Provide expert-level training, enablement, and best-practice guidance to help customers maximise platform adoption
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