Clinical Operations Specialist
New
J
JobgetherHealthcare Technology
Based in United States, Monday through Friday, 9:00 AM–5:00 PM ESTFull-TimeMiddle
Salary85,000 - 102,500 USD per year
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Job Details
- Languages
- Fluent English communication skills, both written and spoken
- Experience
- 5–8 years
- Required Skills
- SaaSGoogle WorkspaceHIPAATechnical support
Requirements
- 5–8 years of hands-on experience in implementation and customer support, specifically within a SaaS company.
- Strong technical foundation in SSO, two-factor authentication, billing/invoicing, modern browsers, mobile OS, help desk platforms, and log file analysis.
- Proven ability to act as a technical customer-facing generalist to investigate and resolve unfamiliar problems.
- Excellent written and verbal communication skills with the ability to explain complex subjects to diverse audiences.
- Strong interpersonal skills to interact effectively with healthcare professionals, physicians, vendors, and internal executives.
- Highly organized and detail-oriented, with the capacity to manage multiple priorities in a lean environment.
- Proactive and improvement-oriented mindset to identify and optimize inefficient processes.
- Fluent English communication skills, both written and spoken.
- Availability to work Monday through Friday, 9:00 AM–5:00 PM EST, with occasional holiday support.
Responsibilities
- Manage implementation processes, onboarding activities, and ongoing customer support for clinical technology integrations, including electronic prescriptions, electronic labs, and insurance billing workflows.
- Serve as first-line technical support for customers using clinical integrations, responding to issues that may impact patient care.
- Troubleshoot complex technical and onboarding issues via email, screen-sharing, and calls, escalating when necessary.
- Create and maintain processes, policies, documentation, and educational resources in coordination with the ClinOps Program Manager.
- Build cross-functional relationships with Product, Engineering, Customer Success, and Marketing to advocate for product improvements based on customer feedback.
- Track product updates, follow-ups, and communications while maintaining security, privacy, and HIPAA compliance standards.
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