Clinical Operations Specialist
H
HealthieHealthTech, SaaS
Remote, Monday-Friday, 9am-5pm ESTFull-TimeMiddle
Salary85,000 - 102,500 USD per year
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Job Details
- Languages
- Fluent English
- Experience
- 5-8 years
- Required Skills
- Project ManagementCustomer SuccessSaaSTechnical support
Requirements
- 5-8 years of hands-on implementation and customer support experience.
- Must have prior experience working at a software-as-a-service (SaaS) company.
- Foundational understanding of single sign-on (SSO), 2FA, billing, invoicing, modern browsers, mobile operating systems, and help desk portals.
- Ability to read log files and troubleshoot technical issues effectively.
- Excellent writing skills with the ability to explain complex subjects clearly.
- Strong attention to detail and ability to track product updates and status changes.
- Ability to collaborate across technical and non-technical teams, including physicians and executives.
- Proactive problem-solver who can work independently in a fast-paced, unstructured environment.
- Proficiency with tools such as Help Scout, Stripe, Sendgrid, Slack, Zoom, GSuite, Mixpanel, and Basecamp.
Responsibilities
- Manage implementation processes, onboarding tasks, and ongoing support for clinical technology partners including E-Rx, E-labs, and insurance billing.
- Serve as first-line technical support for customers, responding to inquiries with high urgency.
- Lead customer and vendor calls to identify, escalate, and resolve integration issues.
- Utilize screen-sharing sessions to troubleshoot technical and onboarding problems.
- Collaborate with the ClinOps Program Manager to develop and maintain documentation and process policies.
- Build cross-functional relationships with Product, Engineering, and Customer Success to provide product feedback and insights.
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