Customer Support Specialist (Incident Resolution)
New
R
RateHawkTravel Technology
PeruFull-Time
Salary750 EUR gross + 300 EUR gross bonus based on KPI
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Job Details
- Languages
- English (Upper Intermediate)
- Required Skills
- CRMCustomer support
Requirements
- Upper Intermediate English proficiency (spoken and written).
- Strong soft skills including empathy, politeness, and kindness.
- Ability to remain calm under pressure (stress-resistance).
- Responsibility and a results-focused mindset.
- Ability to learn new systems and processes quickly.
- Reliable functioning computer and microphone for remote work.
- Understanding of the travel business and booking systems (advantageous).
Responsibilities
- Rapidly resolve retail and corporate client issues.
- Handle incoming problems via the CRM system.
- Provide expert advice regarding bookings and company products.
- Engage with suppliers, hotels, and clients via email and phone.
- Utilize CRM systems and internal databases efficiently.
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