Customer Support Concierge
New
P
Pearl TalentTelehealth
Work From Anywhere in LATAM and the Philippines; Source API remote eligibility restrictions: Dominican Republic, Honduras, Mon–Fri 10:00 AM – 8:00 PM EST | Sat–Sun 12:00 PM – 4:00 PM ESTFull-TimeMiddle
Salary1,000 - 1,500 USD per month
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Job Details
- Languages
- English at C1+ CEFR level
- Experience
- 2+ years
- Required Skills
- HubSpotZendeskAccount ManagementCRMCustomer support
Requirements
- 2+ years of experience in customer support, account management, or a concierge-style service role.
- Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom).
- Proven track record handling inbound support across email, chat, and phone.
- Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners.
- Demonstrated ownership of lead follow-up and conversion tracking through a pipeline.
- Experience building or maintaining SOPs, FAQ documentation, or response templates.
- English at C1+ CEFR level (client-facing, voice and written communication required).
- Prior experience in healthcare, telehealth, DTC wellness, or pharmacy operations is a plus.
- Exposure to compliance-sensitive customer environments (HIPAA or similar) is a plus.
- Experience supporting an early-stage or venture-backed startup is a plus.
Responsibilities
- Manage multi-channel inbound support inquiries.
- Verify pharmacy orders against patient products and dosages.
- Coordinate with pharmacy partners to resolve fulfillment issues.
- Follow up with inbound leads to guide them through the treatment process.
- Maintain high-touch, accurate, and reliable support operations.
- Track lead conversion and minimize order errors.
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