Customer Success & Implementation Support Specialist
New
S
Sigma SoftwareAI Solutions
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (Upper-Intermediate or higher)
- Experience
- 1–3 years
- Required Skills
- Project CoordinationJiraRESTful APIsCustomer SuccessSaaSAsanaZendeskTechnical supportCRM
Requirements
- 1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles
- Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills
- Experience communicating directly with Customers in a professional environment
- Ability to collaborate effectively with technical and non-technical stakeholders
- Strong attention to detail and problem-solving skills
- Comfortable working with software platforms, web applications, and technical documentation
- Ability to gather business requirements and translate them into actionable tasks
- Understanding of operational support and deployment coordination processes
- Upper-Intermediate or higher level of English
Responsibilities
- Serve as a primary point of contact for Customer operational and configuration requests
- Support implementations and deployments from initiation through production launch
- Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates
- Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams
- Track implementation progress and help ensure timely completion of project milestones
- Facilitate communication between internal stakeholders and Customer representatives
- Gather, document, and maintain requirements, deployment activities, and operational changes
- Assist with issue investigation, troubleshooting, escalation management, and resolution tracking
- Participate in testing, validation, and quality assurance activities before releases and deployments
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