Customer Support Specialist
New
B
beehiivCreator Platforms
Global (excluding specific restricted countries), Must be available to work nights, weekends, and holidaysFull-TimeMiddle
SalaryUSD 50000 - 50000 / year
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceDocumentationZendeskTechnical support
Requirements
- 3+ years of working in a similar support role.
- Prior experience working with Zendesk and other support tools.
- Excellent customer relationship management skills.
- Solid communication, listening, and writing skills.
- Technical problem-solving skills to resolve user issues.
- Strong organization skills and ability to work independently.
- Genuine excitement about scaling a nascent platform.
- Ownership mentality.
- Demonstrated AI fluency (e.g., built with AI, prompts, workflows, automation).
- Experience working at an email platform (preferred).
Responsibilities
- Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner.
- Be available to work nights, weekends, and holidays.
- Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product, and Support.
- Work diligently to unblock and assist users to achieve their desired outcome.
- Create and maintain thorough documentation and processes to both assist users and improve internal processes.
- Build reusable assets — prompts, macros, documentation, small automations — that make the whole team faster.
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