Customer Service / Ecommerce Support Assistant
New
H
Hunt StEcommerce
Philippines-based candidates, AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractEntry
Salary1,500 - 2,000 AUD per month
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Job Details
- Required Skills
- Customer support
Requirements
- Previous experience in ecommerce customer support
- Strong written and verbal communication skills
- Ability to manage repetitive queries efficiently while maintaining quality
- High level of maturity and professionalism
- Strong attention to detail and organizational skills
- Comfortable working across multiple websites and systems
- Ability to take initiative and work independently
Responsibilities
- Act as the first point of contact across four ecommerce websites
- Provide customer support via live chat, email, and phone
- Handle first-line, repetitive queries including order tracking updates, product information, availability, returns and general policy questions
- Accurately document interactions and maintain strong internal data tracking
- Escalate complex issues to in-house team members as required
- Maintain a high standard of professionalism and response times
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