Medical Customer Support & Administrative Assistant
New
A
Assist WorldHealthcare AI
Philippines, South AfricaFull-TimeMiddle
SalaryUSD 600 - 800 / year
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Job Details
- Languages
- English
- Required Skills
- SlackNotionCustomer support
Requirements
- Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or a similar environment
- Training or practical knowledge of medical terminology is essential
- Excellent written English and strong written communication skills
- Strong attention to detail and organisational skills
- Comfortable communicating professionally with healthcare professionals via email
- Able to understand customer issues, identify what is required, and take appropriate action
- Comfortable working independently and managing multiple priorities
- Strong computer literacy and confidence learning new technology
- A proactive, solutions-focused approach
Responsibilities
- Manage day-to-day customer support communication primarily via email
- Respond to customer questions, requests, and product-related issues in a timely and professional manner
- Communicate with healthcare professionals, including nurses, physicians, and clinical teams
- Use your understanding of medical terminology to accurately understand and respond to customer needs
- Escalate more complex product or technical issues to the appropriate team members
- Manage and coordinate scheduling and appointments
- Support the Head of Product by taking ownership of customer-facing administrative and communication tasks
- Maintain organised records and documentation
- Assist with general administrative tasks as required
- Work collaboratively with the wider team through tools such as Slack and Notion
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