Receptionist & Customer Support Assistant
New
A
Assist WorldHome Improvement Retail
Source API remote eligibility restrictions: South Africa, Tuesday-Friday 12 noon-8 pm Eastern time, Saturday 8-5 Eastern timeFull-TimeMiddle
SalaryUSD 800 - 1100 / year
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Job Details
- Languages
- Excellent spoken English
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeGoogle WorkspaceData entryCRMCustomer support
Requirements
- 3+ years experience in a receptionist, call center, front desk, or customer service role.
- Excellent spoken English with a clear, easy-to-understand accent.
- Confident and professional phone presence.
- Strong listening skills and ability to follow structured logic (decision tree).
- High attention to detail when taking messages and logging information.
- Tech-savvy and quick to learn new systems and tools.
- Proficiency with cloud-based phone/VoIP systems.
- Proficiency with Google Workspace or Microsoft Office.
- Experience with CRM or customer management platforms.
- Reliable, punctual, and comfortable working US business hours.
Responsibilities
- Answer all incoming calls in a professional, friendly, and polished manner.
- Identify caller needs using provided decision trees and route calls to correct departments or locations.
- Take detailed messages and ensure timely follow-up when contacts are unavailable.
- Provide basic information based on FAQs, scripts, and reference documents.
- Capture and update caller information and call details into a CRM or project management system.
- Assist with data entry tasks such as logging calls and tracking metrics.
- Flag recurring issues or process gaps to management for continuous improvement.
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