Scheduling & Customer Support Virtual Assistant
New
A
Assist WorldEducation / Services
South AfricaPart-TimeMiddle
SalaryUSD 700 - 800 / year
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Job Details
- Languages
- English
- Experience
- 3–4+ years
- Required Skills
- Customer support
Requirements
- 3–4+ years of experience in admin, scheduling, or operations.
- Strong English communication skills (spoken and written).
- Comfortable handling phone calls with US clients.
- Ability to work fast under pressure for real-time scheduling.
- Highly tech-savvy and a quick learner.
- Strong organizational and problem-solving skills.
- Familiarity with US geography, especially Florida, is preferred.
- Experience with Go High Level (GHL) is preferred.
- Customer service background, particularly dealing with parents, is preferred.
- Mature personality capable of confidently handling difficult clients.
Responsibilities
- Schedule swim instructors across multiple Florida regions.
- Ensure efficient route planning to minimize travel time between lessons.
- Understand territory logistics in areas such as Fort Lauderdale, Palm Beach, and Orlando.
- Make quick scheduling decisions in real-time.
- Answer inbound calls professionally and respond to parents via phone, SMS, and email.
- Maintain a high-level customer service tone at all times.
- Handle follow-ups and inquiries promptly.
- Work within Go High Level (GHL) for scheduling, communication, and payments tracking.
- Use internal app to manage operations and send messages, flyers, and updates to clients.
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