Customer Support & Service Coordinator (HVAC)
New
A
AgentHVAC and refrigeration
Remote (LATAM / Central America preferred), Eastern Time (ET)ContractMiddle
Salary1,400 - 1,600 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English (fluent); Spanish is a plus
- Experience
- 2+ years
- Required Skills
- CRMCustomer support
Requirements
- 2+ years in customer service, specifically for a home service company (HVAC, Plumbing, or Electrical).
- Understanding of basic AC terms to communicate comfortably with customers.
- Experience using Service Titan or similar scheduling software.
- Fluent in spoken and written English.
- Comfortable working Eastern Time (ET) hours.
- Ability to work occasional weekends and holidays during busy seasons.
- Strong organizational skills and ability to remain calm under pressure.
- Interest in using new tools and automation to improve office efficiency.
Responsibilities
- Pick up inbound calls and emails, log customer details in Service Titan, and dispatch technicians to jobs.
- Perform customer follow-ups the day after a job to ensure satisfaction and provide parts status updates.
- Participate in daily team check-ins to monitor technician notes and job statuses.
- Manage the CRM portal and email inbox to ensure timely responses to builders and clients.
- Optimize office processes using basic automation or AI tools.
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