Technical Support Specialist
New
B
BraiinsBitcoin Mining
Thailand, UTC+7Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- LinuxNetworking
Requirements
- Fluent in English with excellent written and verbal communication skills.
- Strong technical background with experience in bitcoin mining.
- Understanding of operating systems, specifically Linux-based systems.
- Comprehensive knowledge of ASIC miner architecture and performance.
- Familiarity with networking concepts including IP addressing, subnetting, DHCP, and DNS.
- Proficiency with remote access protocols such as SSH.
- Ability to work effectively within UTC+7 time zones.
- Proactive, independent, and quick learner.
- Experience with customer support or hands-on mining operations is a plus.
- Willingness to travel to data centers for on-site support is a plus.
Responsibilities
- Serve as the critical link between clients and internal company departments.
- Help clients install, configure, and troubleshoot issues with Braiins OS and Braiins Manager.
- Educate clients on product features and best practices.
- Maintain regular contact with major players in the bitcoin mining industry.
- Contribute to public and private knowledgebases for effective knowledge sharing.
- Relay customer feedback to product and development teams to drive service improvements.
- Remotely connect to client networks to perform administrative and troubleshooting tasks.
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