IT Operations Specialist
A
AlpacaFinancial Services
Remote - EMEA, Ability to cover Mountain time or Pacific time zonesFull-TimeMiddle
SalaryCompetitive Salary & Stock Options
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Job Details
- Languages
- Fluent in English (both written and verbal)
- Experience
- 3+ years of experience in an IT support or helpdesk role
- Required Skills
- CybersecurityLinuxScriptingSaaS
Requirements
- 3+ years of experience in an IT support or helpdesk role.
- Deep expertise in Linux, MacOS, and Windows system administration.
- Proficiency in device management, patching, and operational support.
- Experience with automation workflows and SSO configurations.
- Demonstrated experience managing enterprise SaaS platforms.
- Experience with cloud-centric environments and cybersecurity capabilities.
- Experience with traditional on-prem LAN/WAN environments.
- Strong scripting skills with a focus on automation.
- Fluent in English, both written and verbal.
- Ability to work in Mountain time or Pacific time zones.
- Availability for on-call rotations and after-hour responses.
Responsibilities
- Act as the go-to person for IT helpdesk requests and provide technical support to staff.
- Collaborate with HR and Security teams to manage onboarding and offboarding procedures.
- Set up, deploy, and manage hardware, including laptops and devices, and coordinate shipping.
- Manage MDM systems and endpoint device security.
- Maintain the organization's inventory of IT assets.
- Conduct IT-related training for staff.
- Assist with IT procurement and change management processes.
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