Renewal Specialist
New
J
JobgetherSaaS
India, Willingness to work in US time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceMicrosoft ExcelNegotiationSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in SaaS renewals, sales, customer success, or account management, preferably within a mid-market or commercial segment of an enterprise SaaS, software, or high-tech organization.
- Experience managing customer relationships through complex commercial cycles, with a strong understanding of deal support topics such as pricing, deal structuring, contracting, and renewal processes.
- Strong negotiation skills and the ability to manage commercial discussions effectively while maintaining a customer-first approach.
- Good understanding of contractual and legal conditions, with familiarity with basic revenue recognition principles considered an advantage.
- Ability to quickly develop a strong understanding of technology products, their customer value, and how product capabilities can support renewal and expansion strategies.
- Ability to understand organizational goals and incorporate those objectives into the development of effective renewal offers and customer strategies.
- Strong organizational and time-management skills, with the ability to prioritize multiple activities, meet deadlines, and maintain accuracy across a renewal portfolio.
- Excellent written and verbal communication skills, with confidence engaging customers and collaborating with cross-functional internal stakeholders.
- Proficiency with business productivity tools such as Windows, Excel, and Word, along with experience using CRM platforms; Salesforce experience is an advantage.
- A four-year college degree is preferred.
- Willingness to work in US time zones to support customers across the Americas while operating remotely from India.
Responsibilities
- Manage an assigned portfolio of customer renewals, ensuring renewal processes, commercial activities, and contract execution are completed accurately and within established timelines.
- Support the full renewal deal cycle by engaging directly with customers through video conferences, email, telephone, and in-person interactions when applicable.
- Partner closely with Customer Success and Sales teams to provide a seamless customer experience throughout the renewal process, particularly when renewals include expansion or add-on opportunities.
- Negotiate renewal-related commercial issues and develop appropriate renewal offers that support customer needs while aligning with broader business objectives.
- Manage the commercial aspects of customer conversions from legacy products to newer offerings, including reviewing the customer landscape and developing offers that optimize product utilization.
- Respond promptly and accurately to customer and internal go-to-market questions regarding pricing, contracts, renewals, and related commercial matters.
- Review, interpret, and confirm contract terms and conditions while collaborating with Finance, Deal Desk, and Legal teams to ensure accurate agreements and compliance with internal policies and applicable regulations.
- Process standard and complex quotes, auto-renewal notices, and customer orders using Salesforce or comparable CRM systems.
- Maintain an accurate 180-day rolling renewal forecast for the assigned territory, providing clear visibility into upcoming renewals, risks, and opportunities.
- Maintain and archive contractual documentation while researching and resolving operational or commercial issues in collaboration with appropriate internal support teams.
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