HR Operations & Global Employment Support Specialist (L2) – EMEA
New
R
Remote PeopleHRTech
Location: Remote - EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- SalesforceZendeskServiceNow
Requirements
- 3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support.
- Demonstrated experience supporting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow.
- Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding.
- Experience supporting multiple EMEA countries and confidence navigating country-specific employment requirements.
- Strong written and verbal English communication skills; able to explain complex employment topics clearly and empathetically.
- Proven ability to investigate complex cases, coordinate cross-functional stakeholders, and maintain ownership through resolution.
- Comfortable managing a high-volume queue, prioritizing urgent cases, and working against SLAs.
- Highly organized, detail-oriented, and comfortable working independently in a remote, fast-paced environment.
- Experience creating documentation, knowledge-base articles, or process improvements is a plus.
Responsibilities
- Manage and resolve complex client and employee cases through our ticketing platform.
- Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding.
- Investigate issues, identify root causes, and provide practical, accurate resolutions.
- Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams to resolve cases.
- Communicate progress, timelines, and outcomes clearly with clients and employees.
- Escalate complex or high-risk cases with complete context and ownership.
- Apply country-specific employment requirements across EMEA and maintain accurate case documentation.
- Identify recurring issues and contribute to knowledge-base content, self-service resources, and process improvements.
- Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience.
- Use client feedback and support trends to help improve our processes and service delivery.
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