- Serve as the critical link between clients and internal company departments.
- Help clients install, configure, and troubleshoot issues with Braiins OS and Braiins Manager.
- Educate clients on product features and best practices.
- Maintain regular contact with major players in the bitcoin mining industry.
- Contribute to public and private knowledgebases for effective knowledge sharing.
- Relay customer feedback to product and development teams to drive service improvements.
- Remotely connect to client networks to perform administrative and troubleshooting tasks.