Support Engineering Manager (APAC)
New
S
SupabaseDatabase, Open Source
Based in an APAC timezone, APACFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- LeadershipSQLPostgresLinuxDevOpsTechnical support
Requirements
- Technical background in Postgres/SQL, Linux, sysadmin, backend/platform engineering, or DevOps.
- Demonstrated ability to read and analyze stack traces and query plans.
- Comfortable reasoning about auth flows, storage, serverless functions, and realtime systems.
- Prior experience leading a technical team (support, SRE, platform, or engineering).
- Expertise in giving performance feedback and conducting effective 1:1s.
- Excellent English writing skills for communication with customers, engineers, and leadership.
- Curiosity about developer tools and user workflows.
- Ability to manage support operations using metrics without losing sight of qualitative user needs.
- Previous experience supporting developer-facing products or open-source projects is preferred.
Responsibilities
- Represent the APAC region within the global Support leadership team.
- Provide leadership presence during APAC working hours.
- Maintain high technical standards and consistent playbooks across global timezones.
- Regularly resolve support tickets to stay technically sharp and grounded.
- Collaborate with Product and Engineering teams to translate user feedback into actionable product improvements.
- Mentor support engineers on debugging systems and technical best practices.
- Manage operational metrics such as First Response Time (FRT), Mean Time to Resolution (MTR), and Customer Satisfaction (CSAT).
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